info about shipping, packaging & gift wrapping & all the interesting stuff you like to know before ordering online.

Payment:

Paypal and Direct Deposit are accepted for payment, all payments to be made within 72 hours of purchasing unless otherwise discussed. Please contact me if you have any questions.

 

Shipping:

All orders will be sent via Registered or Parcel Post with tracking and insurance (dependent on package size).
Shipping within Australia is a flat rate of $3.00 per order.

Orders will be processed and sent out within 2-3 days of ordering, depending on the day of the week orders are placed. Delivery times vary depending where in Australia you are located.

 

Packaging & Gift Tags:

All jewellery comes packaged in an organza bag and beautifully wrapped ready to give as a gift. Gift tags can be added to any order, put a comment in the notes with what you would like written. If the order is for multiple items let me know which name goes with which item so I can attach them.

Artworks and other items will be well packaged with bubble wrap or other packaging materials depending what is needed to ensure they arrive to you safely.

 

Refunds & Exchanges:

Refunds are not available for change of mind purchases or custom orders. If the item is faulty or you are not 100% happy with my products please contact me and we can work together to solve the problem.

 

Privacy Policy:

Your privacy is important to us. Radge Design respects your privacy and personal details. Any information supplied to Radge Design during the order process will be solely used for that purpose and not disclosed to any third parties without written consent of the customer.

Information is collected as part of the ordering process to enable Radge Design to process your order and send it out to you. This information includes name, phone, email and shipping details, which enables me to keep you up to date with your order and also send it out to you in a timely manner.

Order payments are processed through PayPal or direct deposit; Radge Design does not have access to or retain any credit card information.

Mailing list: If you subscribe to the mailing list your email will be used for the sole purpose of sending out a newsletter, you can unsubscribe at any time using the unsubscribe link in the newsletters or by contacting me through the contact page with your name and email details you would like to have deleted.